Movie experience at Gateway

Indifferent young lady at the ticket purchasing machine. Yet again my Ster-Kinekor card came up as invalid but no help was offered to sort out the problem (this is the second time this has happened. I had the same experience when purchasing drinks. In the theatre itself (iMax) there is no subtle lighting to indicate rows and numbers. When the previews begin there is total darkness. Similarly at the end, total darkness when leaving the theatre. The general impression is that nobody really cares.