Movie cancelled 1 hour after it was supposed to start

<p>Brooklyn Ster-Kinekor Guardians of the Galaxy Vol.2</p> <p>We went to watch the11am show this morning. at 11:15 I went to enquire as to why the movie had not started and was told that they would inform the projectionist to start the show as he had most probably forgotten. At 11:25 they informed us that they had forgotten to load the new movie last night and it would take 15 minutes before the movie would start. At 12:00 we were informed that the show has been cancelled and we will all receive readmission tickets. Only at this time did the staff apologise for any inconvenience and we were asked to go to the counter for assistance to get refunds. The cancellation was apparently to prevent the roll on delays.</p> <p>There was one person at the customer counter assisting all the cinema patrons and after almost 10 minutes they were still assisting the 1st person in the queue.</p> <p>At this stage I realized that it would take at least another hour before I would be assisted so I decided to leave as I was on the verge of losing my temper and I did not want to cause a scene.</p> <p>At the least I want my tickets refunded and an apolology. My huge problem is the lack of professionalism of the staff in handling this situation and the manager not being there to talk to the customers.</p> <p>So the break down of pain points from this experience is 1) the loss of a whole morning, 2) cost of travel, 3) parking, 4) buying snacks and 5) money spent on tickets.</p> <p>These costs all have to be incurred again when I take my children back to see the movie.</p> <p>This is really sad and I would at least like compensation for my tickets.</p>