Most unprofessional staff ever

<p>We booked tickets for two shows starting 14:15 and 14:30 Saturday the 11th at Ster-Kinikor Tygervalley. The tickets were booked through the app and we did not get any reference via sms and was unable to retrieve any emails.</p> <p> After waiting for a half hour in line, a woman said that she could help but was not able to. By this time the movies had already started. So we were missing the beginning of the movies by standing in a queue and been helped by a woman that was not able to help. I then asked for a refund as we were by this time late for the movie. She produced two complimentary tickets.</p> <p>This we took and decided that we will still hopefully be able to see the 14:30 movie. However, the woman came to get us out of the movie and told us that we where first to stand in the queue again to get tickets, although the person at the entrance of the movie let us in.</p> <p>We were treated like people that did not make a booking and did not pay for a movie. This is extremely unprofessional as we felt and looked like dishonest people.</p>