Most inefficient system, made us miss 30 minutes of the movie - Mall of Africa

<p>My friends and I (4 of us) booked tickets online for th 8pm show of Fantastic Beasts at the Mall of Africa. Your inefficient system caused us to miss 30 minutes of the show. The line to pay for your snacks is seperate from the line which you collect them. This would we fine if the same line was not used for booking tickets as well - waited in this line for 20 minutes. Next we had to stand in another line to collect our snacks -waited another 30 minutes. On top of this, we ordered 3 Mega Combos with Astros, when we get to the front I was given the smaller (40g) box even though the ad on the counter said that it was the larger(150g) box. The only reason we chose the astros was that all our other choices were sold out, which was not told to us at the first counter. The lady at the collection point tried refused to honour the ad and we had already wasted 30 minutes in the line and missed the trailers,etc. Then there was at the ticket check point, which went on forever and we wasted another 20 minutes. I dont think its acceptable how arrive 30 minutes before the show time and then have to stand around in lines for an hour and ten minutes all because of queing issues. What is the point of booking my ticket ahead of time online? I am highly dissapointed. We spent in excess of R600 on imax tickets and snacks which is not a small amount of money, for this I would expect to have everything I pay for - the correct snacks, as advertised, and to watch the entire movie (including any previews). </p> <p> </p> <p>I am not a happy customer.</p>