GS
GermAA(C) Scott

1 reviews | Active since Jul 2011

04 May 2015, 10:16

Most expensive movie, worst customer service

Me & 4 friends watched Avengers IMAX3D on Sun 3 [email protected] each later we found ourselves staring at a blank screen as we entered just after 11am. <br> <br> The starting continued to 1120am.Everyone in the cine was getting very frustrated.A little white block appeared on the screen which we continued to stare at for another 5mins.<br> <br> I went & asked what was happening as nobody said anything.A guy told me that they are having technical difficulties & the movie will start at 1130am.I asked him why nobody took 30 secs out of their time to tell us that, his exact reply was \We couldn't do that as everyone in the cine wouldn't understand what we were telling them".This was the most outrages response ever.It was also very discouraging knowing that Ster Kinekor employees are of the view that they serve intellectually challenged customers that will not understand English. <br> <br> Also"

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Replies (1)
Ster-Kinekor
Ster-Kinekor's reply07 May 2015, 13:12
Official
Hello Germe,

We sincerely apologise for the poor experience you had with us.

I believe you have been contacted by the Branch manager and your complaint has been listened to and resolved.

Regards,
SK-Team