Money taken but no tickets

I booked tickets online via your mobile website to see the Spectre 14:10 show at Bedford Centre. The message on the website read that the booking couldn't be completed but the money was deducted from my bank account. The money has not been refunded yet (which should have happened immediately).<br> When I tried to collect my tickets at the automated kiosk, no tickets were available as the booking wasn't registered. This meant that I had to re-book two seats and that my partner and I couldn't sit together, because when I wanted to re-book online the seats that I requested appeared to have already been sold. I am now therefore out of pocket for four movie tickets whereas I only received two tickets.<br> I find your booking system on your website to be extremely unreliable, both as far as the booking process and the refunding of non-completed booking is concerned. I have also not yet received a response to my query on the website. Therefore I will NEVER visit any Ster Kinekor cinema again.<br> PS: Your Ticketline call centre number also doesn't work.