Money out of my account from Ster Kinekor Sandton

I Purchased tickets online for 50 Shades of Grey at Cavendish Square. On 20th Feb 2015 I called the call center to check if I can change my booking to a later viewing. The consultant, Sinethemba, informed me that I cant. I then asked her if can have a refund, she asked me for my card number and expiry date which I provided. she then informed me that they do not issue refunds to Capitec clients. At 15:37 ( my cellphone time) I got an sms from my banK that a transaction for R374.95 was deducted from my account for Ster Kinekor Sandton. I contacted the call centre and spoke to the Supervisor called Vigee. she said she was going to follow up but to this day I have heard nothing. I am disgusted in Ster Kinekor and their lack of security. What if this was the only money I had in my account! I want a full refund of my original purchase of R139.50 as well as the R374.95. why must I wait 2 weeks for the bank to refund! I will never book at this Cinema Again and customers should be made aware of these incidents. sies Ster Kinekor!