NS
Nico S
1 reviews | Active since Jan 2015
28 Jul 2019, 15:20
Mobile app not working
I would like to complain about your mobile app. I tried to book Lion King 3D at Brooklyn for Sat 27 Jul 2019 17:15 while using my daughters Vitalilty Kids card. The app just hanged or repeatedly said "There is a problem in saving your booking." In desperation, I booked using the Full Price option of R111. The app was also very slow.
I request that you refund me since the Vitality Kids price was R0.00. A voucher will be fine. Thank you.
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Ster-Kinekor's replyOfficial
24 Aug 2019, 11:33 Good Day Nico
Thank you for taking the time to contact us to share your experience.
We always endeavour to deliver the most enjoyable cinematic experience to all our customers, and we apologise for not being able to do so on this occasion.
Your feedback has been escalated to the relevant department, you should be contacted within the next 24-48 Business Hours.
Kind Regards
Sterkinekor
Thank you for taking the time to contact us to share your experience.
We always endeavour to deliver the most enjoyable cinematic experience to all our customers, and we apologise for not being able to do so on this occasion.
Your feedback has been escalated to the relevant department, you should be contacted within the next 24-48 Business Hours.
Kind Regards
Sterkinekor
Ster-Kinekor's reply24 Aug 2019, 11:33
Official
Good Day Nico
Thank you for taking the time to contact us to share your experience.
We always endeavour to deliver the most enjoyable cinematic experience to all our customers, and we apologise for not being able to do so on this occasion.
Your feedback has been escalated to the relevant department, you should be contacted within the next 24-48 Business Hours.
Kind Regards
Sterkinekor
Thank you for taking the time to contact us to share your experience.
We always endeavour to deliver the most enjoyable cinematic experience to all our customers, and we apologise for not being able to do so on this occasion.
Your feedback has been escalated to the relevant department, you should be contacted within the next 24-48 Business Hours.
Kind Regards
Sterkinekor