Missing Seat in cinema theatre - Used official channel to complain got auto response and no answer ever again

<p>I booked seats in Ster-Kinekor Brooklyn theatre. It was rather full, we were 6 people. During the booking process there was only one row where we could be seated next to each other. When arriving at the cinema, the one seat was removed. Physically not there and the air-conditioning didn’t work.</p> <p> </p> <p>I used Ster-Kinekor’s official channels to complain about the seat and air conditioning, received a auto response with case number and will be contacted with in 24 hours, however never was contacted, its several weeks later. I wrote several email, with case number as reference and haven’t received a single response.</p> <p>If believe one should be able to book the one seat which was physically removed.</p>