Manager calls with promise and never delivers

I logged a complaint here on 12:07 Sun 3 Jan, to which I got a response that someone would contact me, only after a follow-up complaint. <br> On Thursday 7 January, the manager called me from his cellphone and made apology, with the promise of 2 x complimentary tickets, which he promised to e-mail me about later that day, even confirming my e-mail address beforehand.<br> I sent said manager a message (which was confirmed as being read), the next day, asking what happened to the e-mail and tickets that were agreed upon. This message was ignored. I then sent another message several days later, following up, which went unanswered as well.<br> <br> I find this lack of trust and absolute lies, abhorrent, and cannot believe the manager would treat a customer like this after having promised what he did.....<br> <br>