Management failed to resolve issues

We had a group booking for fast 7 in April. When we got to the cinema our seats were already occupied. Manager seated our group at imax but the first row right at the front. After many complaints on this site, I had a reply from one of the manager's. She has asked for me to email her and she would like to meet on a one on one basis to resolve this issue. I have emailed her twice already with no response. This customer service is absolutely atrocious