Mall of Africa Prestige Experience

<p>I would like to report a shocking experience I had at the 8pm screening of Wonder Woman at the Prestige Mall of Africa on Friday 2 June 2017.</p> <p>We arrived at 19h30 and placed our order for Popcorn, Cold drink, Sweets and Cheesecake at 19h45. 10 minutes later the popcorn was given to us and they asked us for our seat numbers so that they can bring the rest of the items. We made our way inside popcorn in hand and sat down to watch the previews. We waited right through the previews until 5 minutes into the movie around 20h35 when I had to physical stand up and go and check what is going on with my our order.<br />I ran into one of the waitresses in the passage on my way there and told her we are still waiting for our order. Another 10 minutes went by (20h45) and no sign of the order. Eventually when I saw another waitress assisting someone else I called her and advise her that we are still waiting for our order. At 20h50 (1 hour after ordering) we finally got our things which were Wrong of course. The cold drinks were incorrect and the sweets as well. The cheese cake was the only correct thing. We chose to just accept it because who knows how long it would have taken for that to be corrected.</p> <p>A great movie was almost ruined by this shockingly bad service received at Prestige Mall of Africa.<br />We pay a premium price for this Prestige Experience and good service should be something that goes without question.</p> <p>A very unhappy and disappointed Prestige movie goer.</p>