PE
Paul E

1 reviews | Active since Sept 2013

08 Aug 2016, 12:12

Make you pay large amount and then won’t allow you to watch pieces at end of the credits

<p>Ok this happened at quite a few Ster-Kinekor movies so far.<br /> I have complained and nothing happens they just keep doing it.<br /> When the credits start the cleaners comes in and turns on the lights<br /> They do not care if there is pieces at the end of the credits or not they just come and start cleaning.</p> <p>I have taken this up with the management staff on site and just more than a week ago Nobuhle said she will take it up. And she then called me back last week Monday and stated that it has been taken up with the staff. (I was watching Ghostbuster and yes it has a piece at the end of the credits)</p> <p>This Saturday night we went to watch suicide squad in the Cradlestone Prestige cinema<br /> <br /> Once again the credits comes up and the cleaning staff turns on the lights and starts cleaning the cinema. (I also had a piece in the middle of the credits)<br /> I then went out and spoke to the night manager on site who then arrogantly tells me that the cleaning staff knows exactly when to turn on the lights.</p> <p>I am sorry I wish I took his name</p> <p><br /> Come on over R130 per Ticket and then another R150 on snacks and you guys can basically spoil a good movie?<br /> Ster-Kinekor really needs to start fixing the way you run a cinema you cleaning staff could wait the few minutes until the movie actually ends.</p> <p>Why are we paying you decent money so that your people can stop from watching parts of the movie<br /> I also sent you an email but there was no response on that</p>

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Replies (1)
Ster-Kinekor
Ster-Kinekor's reply08 Aug 2016, 12:52
Official

Thank you for taking the time to let us know about your experience.

Your complaint has been escalated to the relevant department for resolution and feedback.

Kind regards,

Ster-Kinekor