Loyalty program isn't loyal to customers, worse moments at their worst

<p>I have used the club card since last year and had been told to watch 15 movies to obtain the VIP card I have since watched over 20 movies and I am yet to get it.</p> <p>I have been told my points didn't reflect</p> <p>Then today after being made to wait for over 15 minutes at Newtown Junction I am told I cannot get the VIP card as I only have a thousand points like this has never been explained to me </p> <p>Bearing in mind I had just burned a thousand points to watch a movie</p> <p>The person further explains to me that VIP membership is only done during the week which has never been communicated to me either </p> <p>I feel like Ster-Kinerkor takes it's customers lightly and they don't really care why isn't all this information communicated </p> <p>And why should I be ignored whilst I am standing in front of their counter? Although they saw me </p> <p>I am truly disappointed as I am an avid movie fanatic this service is aggravating really</p>