Loyalty Card Error

<p>Good Day</p> <p>My name is Caolan. I am experiencing quite a problem and have contacted customer services several times both via telephone and via the help-desk at a Ster Kinekor branch and I have had no resolution to the problem.</p> <p>I activated my loyalty card in 2012. Since I activated the card, none of my points have loaded for any of the movies I have watched, at all. I checked several times both on the app as well as online via a desktop and the only points visible were the initial 200 that once gets on activation. <br />I contacted customer services via Steven at the Mall of Africa branch and he said that he logged a call with the IT department. When viewing my movie history on my card, there were several movies I had seen showing on my card, both myself and two attendants witnessed this. Despite this movie history showing - no points were loaded onto my card.</p> <p>This year I watched over 5 movies, some of which were on double points and triple points days and none of the points loaded onto my card. The response that Steven had received from the IT department was that I only had 700 points from many years ago which had expired, so my card was reset and 300 points were allocated to me. I called customer services once again and I was told to send proof of the movies that I had watched over the entire year in order for this to be corrected.</p> <p>I am not sure how this is considered realistic, in expecting customers to keep slips of movie tickets for months on end, on the off chance that they are required to prove that they used their card for those movies. I am most disappointed as I have tried extensively to have this corrected and further errors were made onto my card and nothing has been resolved at all.</p> <p>I would be grateful for any assistance you could offer me regarding this.</p> <p>Kind regards<br />Caolan Abrahams</p>