Long food queues made us miss the movie

We booked tickets for our family of four to watch Zootropolis at Ster Kinekor Gateway. We arrived at the concourse to get popcorn and drinks which is half the excitement for the kids.<br> <br> Ster Kinekor has implemented a ridiculous new system for purchasing food and drink. The idea is that you order your items and pay at a self service kiosk and then take a printed receipt of your order and present it to the person serving behind the counter.<br> <br> The new system is terrible because once you purchase your food and drink at the kiosk you can no longer simply leave the queue if they are taking too long. We were obligated to wait over 45 minutes from the time we paid for the popcorn to the time we received it.<br> <br> Ordering food should take no more than 5 minutes if adequately staffed. The 45 min delay made us miss the first 30 min of the movie. We called the customer service number to tell them the new system simply wasn't working and after waiting on hold for over 20 minutes for someone to pick up the phone we gave up.<br> <br> What does Ster Kinekor plan on doing to put this right for our family as well as the many other families who share our concerns? R500 for tickets, popcorn and a bad experience.