Load shedding

This has been on going, I call the customer care line each week and I'm being told I have to leave my number and the relevant people will get back to me. No call has been received what so ever. Its 5 weeks now and my electronic payment has not yet been resolved. Due to loadshedding the tickets had to be reversed. And I know there is a lot of reversed transactions that needs to take place. But 5 weeks, this is not acceptable.