JM
Jeff M
1 reviews | Active since Jul 2019
23 Jul 2019, 07:55
LION KING OVERBOOKED, TERRIBLE SERVICE NORTHMEAD SQUARE
Good Day
I booked two tickets on Friday the 19th of July to watch the Lion in Northmead Square, The tickets were over booked according to the manager and we opted to get a refund, besides the service being horrific can someone please give me clarity on when I’l receive the refund. My birthday was on the 13th of July and this movie was planned as a celebration, they have given me a terrible experience. How long can a refund possibly take
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Ster-Kinekor's replyOfficial
24 Aug 2019, 14:29 Good Day jeff
Thank you for taking the time to contact us to share your experience.
We always endeavour to deliver the most enjoyable cinematic experience to all our customers, and we apologise for not being able to do so on this occasion.
Your feedback has been escalated to the relevant department, you should be contacted within the next 24-48 Business Hours.
Kind Regards
Sterkinekor
Thank you for taking the time to contact us to share your experience.
We always endeavour to deliver the most enjoyable cinematic experience to all our customers, and we apologise for not being able to do so on this occasion.
Your feedback has been escalated to the relevant department, you should be contacted within the next 24-48 Business Hours.
Kind Regards
Sterkinekor
Ster-Kinekor's reply24 Aug 2019, 14:29
Official
Good Day jeff
Thank you for taking the time to contact us to share your experience.
We always endeavour to deliver the most enjoyable cinematic experience to all our customers, and we apologise for not being able to do so on this occasion.
Your feedback has been escalated to the relevant department, you should be contacted within the next 24-48 Business Hours.
Kind Regards
Sterkinekor
Thank you for taking the time to contact us to share your experience.
We always endeavour to deliver the most enjoyable cinematic experience to all our customers, and we apologise for not being able to do so on this occasion.
Your feedback has been escalated to the relevant department, you should be contacted within the next 24-48 Business Hours.
Kind Regards
Sterkinekor