LIGHTS SWITCHED ON WHILST THE MOVIE IS PLAYING

We had a horrible experience at Garden Route Mall on Thursday, 14 March 2024. It was only me and my husband in the movie and before the movie ended the light switched on and the theater was enlightened, the price you pay for a ticket and not the have the full experience is just awful and very costly for us. The manger after complaining was only concerned that I took a video as evidence, as I am not allowed to take a video and not really attending to my complaint. I took a ten second video as proof that the lights were on, that's it.