LESETJA AT CRESTA IS ***********, STINKING ATTITUDE -

SYSTEM ISSUES. POOR MANAGEMENT OF SELF SERVICE TERMINALS. POOR RESOLUTION OF COMPLAINT. INABILITY TO MANAGE CLIENT EXPECTATIONS. CUSTOMER SERVICE ETTIQUETTE. UNWILLINGNESS TO RESOLVE OR FIND SOLUTIONS. POOR DISCLAIMER VISIBILITY. REFUND POLICY POOR.

I CAN GO ON AND ON.

THIS IS THE WORST EXPERIENCE EVER AND I AM SO FINANCIALLY AND TIME-wise INCONVENIENCED PURELY FROM THIS EXPERIENCE.

I WANT MY MONEY AND FOR A SENIOR MANAGER FROM HEAD OFFICE TO CALL ME AND WE WILL DISCUSS IN GRANULAR DETAIL WHAT HAPPENED.

TIP: BEFORE YOU AUTOMATE AND GO FULLY DIGITAL MAKE SURE YOU DO THOROUGH TESTING AND EQUIP YOUR STAFF TO HANDLE CUSTOMER QUERIES AS AND WHEN IT HAPPENS !

YOUR GENERIC EMAIL HAS THIS COMPLAINT ALSO COZ YOUR CEOS EMAIL ADDRESS IS NOT AVAILABLE.