NK
Nicole K

1 reviews | Active since Mar 2014

26 Dec 2017, 18:18

Late For A Movie Due To Staff Incompetence- What A Joke

We arrived 20 minutes early for a movie this morning with ONE lady serving the popcorn counter. After repeating our simple order 3 times it was a massive struggle teaching HER how to use the card machine as well. This resulted that we were 20 minutes LATE for the movie. Charging R25 for a 500 ml water ???!! How is that justified ?? Oh and they "forgot" to turn off the lights and only did so half way through. Joke of the year. See you soon NuMetro

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Replies (1)
Ster-Kinekor
Ster-Kinekor's reply03 Jan 2018, 20:59
Official

Dear Nicole

We have every desire to address your needs and provide the best solution available to resolve the issue at hand and as soon as possible. In addition, we will further evaluate how we can prevent this problem from occurring again in the future.