Lack of customer assistance resulted in us missing out!

To whom it may concern,

On 1 September 2018, my partner and I took our two daughters to watch Hotel Transylvania 3 at N1 City Ster Kinekor. We arranged to watch the 5pm show as was indicated n the SK website.

When we arrived at the cinema, we had over enough time to buy the tickets and snacks. However, when we arrived at the tickets sales counter, there was only ONE person assisting customers. Please note that it was also the end of the month! Another assistant was helping people with the service machines (which apparently were not working effectively).

As a result of this one assistant at the counter and the very, very long line (because of the limited customer assistance), we ended up getting into the actual cinema AFTER the movie had started already; only to find someone sitting in one of our seats. My youngest daughter (5 years old) then had to sit on her father's lap.

This was completely unacceptable! There was a lack of customer support on a Saturday afternoon during MONTH END.

Needless to say, we did not enjoy the movie like we would have liked to! Something definitely needs to be done at this cinema to cater for the number of people, especially over weekends and month end.

We missed a huge chunk of the movie!