sN
shimelle N
1 reviews | Active since Sept 2018
07 Sept 2019, 21:21
Kollanade Pretoria Ster-Kinekor
At Kollanade mall in Pretoria we sat for 45 waiting for Fiela se Kind to play. There was no word from the manager or any employee until a customer dragged someone in to explain the movie wouldn’t play. They gave a refund for movie. However we spent R150 on popcorn and cool drink and they wouldn’t even refund half of what we had paid! So ridiculous- where would you ever pay R70 for a bowl or popcorn and coke per person except at the movies!!!
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Ster-Kinekor's replyOfficial
18 Sept 2019, 12:43Good Day Shimelle
Thank you for taking the time to contact us to share your experience.
We always endeavour to deliver the most enjoyable cinematic experience to all our customers, and we apologise for not being able to do so on this occasion.
Your feedback has been escalated to the relevant department, you should be contacted within the next 24-48 Business Hours.
Kind Regards
Sterkinekor
Thank you for taking the time to contact us to share your experience.
We always endeavour to deliver the most enjoyable cinematic experience to all our customers, and we apologise for not being able to do so on this occasion.
Your feedback has been escalated to the relevant department, you should be contacted within the next 24-48 Business Hours.
Kind Regards
Sterkinekor
Ster-Kinekor's reply18 Sept 2019, 12:43
Official
Good Day Shimelle
Thank you for taking the time to contact us to share your experience.
We always endeavour to deliver the most enjoyable cinematic experience to all our customers, and we apologise for not being able to do so on this occasion.
Your feedback has been escalated to the relevant department, you should be contacted within the next 24-48 Business Hours.
Kind Regards
Sterkinekor
Thank you for taking the time to contact us to share your experience.
We always endeavour to deliver the most enjoyable cinematic experience to all our customers, and we apologise for not being able to do so on this occasion.
Your feedback has been escalated to the relevant department, you should be contacted within the next 24-48 Business Hours.
Kind Regards
Sterkinekor