'JUST PAY BACK THE MONEY"

on 17 May 20 2018 I tried to book tickets online, I opted to pay via eft. I put in my pin for the once-off payment, and the website then said the booking was unsuccessful. So unsuccessful (for me) that my money was deducted ever so instantly from my account - faster than it took the "unsuccessful" message to even load.

So lets cut to the chase, it's been a month. I've been through phone calls, one said the payment would ber reversed in a few hours, the other told me to mail ********** Emailing at this point is a joke, I'm way over being patient and talking to robots because all I ever get is automated replies like "our team is busy at work and will contact at the earliest moment" (I'm paraphrasing - but anyway). I was told to fill in a document for the finantial team - there was no document attached - I brought this to their attention and 5 days letter the same automated message is sent along with the document - a document that is dated 2015. How professional. I filled in the form mailed it back...Its been 10 days since that message was sent. Today, I got fed up, I emailed (AGAIN) and of course, I get an automated reply ( our team is working on.....blah blah blah). For real though, I'm over this. I want my money back - how on earth does it take this long to "just pay back the money" and why should I be the one diving through hoops and chasing after my own money?

While I'm all fired up - Gateway Prestige is the most drab, dingy, sticky, blu-movie looking joint I have ever been in. The recliners squeak like ( I'm sure you can imagine - I'll refer you to the blu-movie description if you need assistance) and they look and feel like they came from someones uncles place. The sound system is terrible, and my god considering the price of tickets and the snacks I dont doubt for a second you guys cant afford an upgrade. What is it? like R190 or so a ticket? big big big big big joke paying that price. Here's some blasphemy - NuMetro is lightyears ahead when it comes to knowing the definition of Prestige.

( I'm never seeing my money again now am I? - **** it, this rant was worth it)

Reference Number : CAS-162907-Q0Y0M0 Reference Subject : COMMERCIAL:Fwd: Re: Ster-Kinekor Case CAS -158840-L5B9M7 STK: ********** 002698