Its easier to loose my money than get them to help

I recently tried to make an online booking, this was my first time doing it and as such, its easy to make mistakes.<br> <br> After doing a payment and then receiving my voucher, i noticed that the times i wanted to book was not on the voucher. I then proceeded to try and remedy this. I called the call center who told me that i cant do it because of my method of payment. i then asked if i could move the booking and was told that it is hard because of seat numbers. Eventually Andronika said i should ask my bank to change my booking.<br> <br> I get that this is difficult but surely if you just listen to the customer this could be averted. instead 45 mins of customers time. has to be wasted because he choose to enjoy a movie with your company. Disgusted to say the least.