SS
Siwe S

1 reviews | Active since Nov 2018

18 Aug 2019, 17:42

Irritated because of poor service

So I came to the Ster Kinekor at Mall@ Carnival. Ordered a Slush, and mind you the machine doesn't allow you toix the slush flavors. So when we got to collecting our snacks, when I requested that the guy at the till mix 2 flavors, he started tellinge that they don't do that here. When I queried that other Ster Kinekor allow us to mix, he had the audecity to tell me that those movie houses are breaking the law!!! How is that any of my business as a customer??? He then told me that he deals with stock so he can not mix for me! Again, how is that any of my business what he does here at Ster Kinekor??? Honestly, this was the most irritating service I've received. Wonder if we'll ever come here again... Doubt it though...

0
Replies (2)
Ster-Kinekor
Ster-Kinekor's reply19 Aug 2019, 09:56
Official
 
Good Day Sizwe

Thank you for taking the time to contact us to share your experience.

We always endeavour to deliver the most enjoyable cinematic experience to all our customers, and we apologise for not being able to do so on this occasion. 


Your feedback has been escalated to the relevant department, you should be contacted within the next 24-48 Business Hours. 

Kind Regards 
Sterkinekor

 
SS
Siwe S's update19 Aug 2019, 17:09
Reviewer Update
Next time please ensure that you get my name correctly...