Internet booking & Customer service

We booked a ticket online and the payment went through on the bank account but no ticket or reference number was issued.<br> <br> We decided to go to the cinema where we booked the ticket to see if we can redeem it with the card services. The card services said that no ticket was booked against our card, so we asked for someone to assist us, they left us in the Que for a long time which caused us to miss the movie we had bought the tickets for, the service was so bad and the manager/ supervisor was so rude and very *********** of doing her job. We decided to buy new tickets for a later show because they could not help us. We dialed the ticket assistant number and it was uneventful and not very successful. We sent ster-kinekor a complaint via email as well but I still have not received any reply or even a phone call. <br> <br> We paid R77 for the online tickets and we want a refund because the money went of the account and we then paid R76 for the new tickets as well because the staff and help lines are useless. <br> <br>