INCORRECT INFORMATION FROM SUPERVISOR COSTS CLIENT

I booked 5 movie tickets for the new Hunger games for Saturday (21Nov2015) at Irene online. When wanting to redeem my tickets I realised the tickets were incorrectly booked at Centurion mall. I spoke to the supervisor who advised me that we can buy new tickets and then be refunded the other tickets. I specifically asked him if I need to phone before or after the movie and he said AFTER. He stated that the ticket-line will see the tickets at Centurion were never redeemed and I can show I purchased new tickets.<br> <br> Now [Email Removed] tells me I had to phone before, so no refund. How can false commitments be made by Sterkinekor staff at the theatre. The supervisor?????? Had I known this I would have phoned before or maybe not booked again, but I was told not to worry, I can just phone/email after the movie and my money will be refunded!!<br> <br> Unacceptable, dreadful customer service. Will stick to watching movies at home!