1 reviews | Active since Jul 2013
Inconsiderate staff.
So annoyed with ster kinekor baywest, booked tickets online for myself and my son to go and see how to Train your dragon 2. Waited inline for popcorn only to get to the entrance and be told that my son can't go in because he is not yet 7 he is 6, his birthday is in July when he will be 7. They refused to listen saying that it must be within a month, where is this rule even stated? And really how cold hearted can you be to deny this child the opportunity to see this movie which he has been looking forward to since last year, just because he's a few months shy of the age restriction ( which is 7-9PG, who's even heard of an age restriction below 10?). Rediculously and utterly disappointed in your staff. The manager was so cold and wouldn't even listen to what I was saying and kept cutting me off. Would you rather prefer losing customers to piracy? After an experience like this I doubt I'll ever be back there.
Thank you for taking the time to contact us to share your experience.
We always endeavour to deliver the most enjoyable cinematic experience to all our customers, and we apologise for not being able to do so on this occasion.
Your feedback has been escalated to the relevant department, you should be contacted within the next 24-48 Business Hours.
Kind Regards
Sterkinekor
Thank you for taking the time to contact us to share your experience.
We always endeavour to deliver the most enjoyable cinematic experience to all our customers, and we apologise for not being able to do so on this occasion.
Your feedback has been escalated to the relevant department, you should be contacted within the next 24-48 Business Hours.
Kind Regards
Sterkinekor
