*********** Staff

On the 11/04/2015, we had booked 7 tickets to watch Fast & Furious. When we got to the movies, our seats had been taken by others. They were seated in our places due to their seats being occupied and the staff had seated them in our seats. Instead of resolving the whole seating issue, we had to give up our seats and were placed at the 1st seat at the front at Imax. It was a totally useless effort from the manager on duty as the only reason the seats were empty was because one cannot enjoy any movie let alone a movie with that much action, seated at the front row. Another manager did call me to apologise but that was 2 weeks ago. I have not heard anything since. Is there somewhere I could escalate the matter to someone at a higher position because the manager's don't seem like they wish to help.