*********** Management

I pre-booked and paid for my tickets online for Fast & Furious 7 yesterday at Cresta Mall. This incurs a booking fee so I expect, that there will be terminals for pre-booked tickets. There was a long line at Cresta and those who prebooked still had to stand in line with others who were still to purchase their tickets. I asked the manager and he said he is trying his best, but there is nothing else he can do. I then waited for almost 30 minutes in the line and it hardly moved. I then approached him again and he said I must wait and he will assist. He then comes to our line and says this line is for pre-booked tickets, so I go and stand behind another lady who I knew had also pre-booked, but get pushed aside by a woman who had not yet booked her tickets. I told her what the manager said and this rude woman didn't budge. I went back to the manager and I was fuming. This lady tells him it is unfair because I jumped the que. He then started shouting at me and asking me if I jumped the que. I shouted back and told him to stop shouting at me. I asked him again if this was for pre-booked, then I just swiped my card and took my tickets. I heard him saying he will deal with me. I'm waiting.