INCOMPETANT staff bad service Ster Kinekor Shelly Beach

Shelley Beach Ster Kinekor operates on the old old system slowly leading for a disaster. Money money money. First priority money! Customer care and satisfaction does not exist. ESPECIALLY after the recent upgrade. They expect the public to pay R70 for a movie ticket and then there is NO TOILET PAPER in the ladies toilets. I spoke to the lady in charge that gave me a bla bla bla answer, did not even stop to actually listen to my complaint. Judt mumbled on her way and walked away-Secondly I tried to get my pensionars discount card after a very extremely young friendly lady suggested I get one. She, Took all my details and said I can collect it after the movie. What a nightmare!!! The extremely arrogant lady behind the counter harrassed me and accused me of lying, saying I already have a card. Hiw stupid can you be??!! She became so angry and out of line that I just walked away. ARE THEY AWARE IT IS US....THE PUBLIC THAT PUT THEIR BREAD ON THE TABLE. They are there to serve the public!! .to perform a service!! we actually PAY FOR!! We are not an irritation WE ARE THE PURPOSE OF THEIR JOB!! The reason for going to office....or Do they only go with the attitude of awh well I get a paycheck I have no interest to treat clients with respect!Changes, and urgent training attention needed at Shelly Beach- urgent attention. When I approached The manager leaning towards the wall busy on his cellphone said he would address the toilet paper issue, he also just turned around and went to the reception desk ticket sales counter. Later the day the day there were still no toilet paper. SIR THE MANAGER, DO You REALIZE THAT IT IS US....THE PENSIONARS.....who live on the South Coast, we are called "LOCALS"THAT KEEPS YOU GOING IN LOW SEASON WHEN THERE IS NO HOLIDAY MAKERS. My thanks to the friendly little lady who took me to the self-help computer and suggested the pensionars card. But the manager AND the arrogant lady must either receiver people s**** training how to take care of the clients or be removed. They really causing a nightmare to us pensionars who was looking for a fair deal -want to watch a movie.