1 reviews | Active since May 2018
IMAX Quality and Very Poor Customer Service
Hi. Logged an Issue regarding my IMAX experience with your email support line in December 2017 - case number provided below - but sadly have had no decent response despite mutiple follow-ups. After an initially reply from Ster-Kinekor In December, i have received zero feedback despite seven follow-ups in 5 months. Is this the standard that Ster-Kinenkor strives to achieve with customers?? So I have had 2 very unpleasant experiences, i)the utterly poor customer service when dealing with a complaint, with no end in sight and ii) the actual unpleasant IMAX experience, relating to the sound quality of the theater (see case reference number for all the details) - these are very expensive tickets which does match the quality received. Please advise?
Dear Rishaan,
Thank you for taking the time to contact us to share your experience.
We always endeavour to deliver the most enjoyable cinematic experience to all our customers, and we apologise for not being able to do so on this occasion.
Your feedback has been escalated to the relevant department, you should be contacted within 24 hours.
Kind Regards,
Ster-Kinekor
Dear Rishaan,
Thank you for taking the time to contact us to share your experience.
We always endeavour to deliver the most enjoyable cinematic experience to all our customers, and we apologise for not being able to do so on this occasion.
Your feedback has been escalated to the relevant department, you should be contacted within 24 hours.
Kind Regards,
Ster-Kinekor