IMAX 3D at Mall of Africa - movie blacked out

A group of friends and I decided to take a trip to the Mall of Africa IMAX on Friday 3 Nov 2017. We decided to watch the new Thor movie at 10:45. There was minimum staff available to assist and when the movie started, after a bit it blanked out on the screen for about 10 minutes. I proceeded to let the attendants know. Then it started up again after skipping some of the movie. I let the guy know of this and advised that it should be rewound a bit. But nothing was done and I was ignored. We paid over R100 per ticket and that's excluding the glasses and excluding the few hundred more on snacks. This is a premium that we paid and to be provided with such terrible service is dumbfounding. Furthermore there was no one around when the movie finished.

And this isn't the first bad experience at this branch, I keep on hoping the service will improve but continuously am let down. I hope this finds someone who can make a change and provide feedback.

Regards Rajiv