If it aint Broke why fix it????

Dear Ster Kinekor, My Husband and I love visiting the Gateway branch, we love the IMAX cinema. But in recent times the service at gateway has been seriously disappointing! Last night However was by far the most disturbing! We booked for Batman v Superman 2 weeks ago we really looked forward to it! We had to arrange our dinner plans with family so that we could make it in time to buy Popcorn before movie. We placed our order on the ridiculous system 30min before the 20:45 movie. We stood in 2 separate lines hoping 1 will move faster than the other till 21:00 when we both got to our respective counters. I of course had to leave my queue. We may have missed only like 5minutes or so of the movie, BUT it is still not right! We are NEVER late for a movie! It is an extremely flawed system and needs to be changed! You are destroying the Movie experience that you guys are supposed to be giving! Please revert to the old system or implement a self service system! This order and collect nonsense is for Smaller cinema complexes not Gateway that hosts hundreds if not thousands of people! PLEASE!!!! Listen to your patrons!