Ice problem

Item: Ster-Kinekor
Rating: 1
Author: Daniel T

This cinema has not yet discovered ice. They never have ice for our cold-drinks. How hard can it be to source ice in a mall?! Please find a suitable storage facility or change your ordering model, especially at times of popular movie releases! #Rosebank #Sterkinekor

Helpful (0)

Replies (3)

Ster-Kinekor's replyOfficial

30 Apr 2018, 11:56

Dear Daniel,

Thank you for taking the time to contact us to share your experience.

We always endeavour to deliver the most enjoyable cinematic experience to all our customers, and we apologise for not being able to do so on this occasion.

Your feedback has been escalated to the relevant department, you should be contacted within 24 hours.

Kind Regards,

Ster-Kinekor

Best regards,

Ster-Kinekor's reply30 Apr 2018, 11:56

Official

Dear Daniel,

Thank you for taking the time to contact us to share your experience.

We always endeavour to deliver the most enjoyable cinematic experience to all our customers, and we apologise for not being able to do so on this occasion.

Your feedback has been escalated to the relevant department, you should be contacted within 24 hours.

Kind Regards,

Ster-Kinekor

Best regards,

Daniel T's updateReviewer Update

06 May 2018, 14:57

Also sort out your timing. Been the longest 24 hours of my life (been a week).

Daniel T's update06 May 2018, 14:57

Reviewer Update

Also sort out your timing. Been the longest 24 hours of my life (been a week).

Daniel T's updateReviewer Update

20 May 2018, 20:03

Currently at the movie house again and guess what... Still no ice!! I demand drink vouchers as I have had to waste money on drinks that don't taste nice and is also more unhealthy.

Daniel T's update20 May 2018, 20:03

Reviewer Update

Currently at the movie house again and guess what... Still no ice!! I demand drink vouchers as I have had to waste money on drinks that don't taste nice and is also more unhealthy.