MB
Morne B
1 reviews | Active since Aug 2017
25 Apr 2019, 18:09
I will be suing Ster-Kinekor for Theft
I made a booking on 2nd April 2019 for 2 tickets and got charged twice.
I have emailed 4 times! With little to no response.
I have phoned on the 18th April 2019 and was told my Money would be refunded on Tuesday or latest Wednesday the following week. It is now THURSDAY the following week (exactly 23 days since my money was ****** from me) and still no refund.
I call customer care AGAIN and get the phone put down in my ear not once, not twice, but THREE TIMES.
I will actually be seeking legal action as this is now considered as theft and I will let my lawyers deal with this matter for me.
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Replies (1)
Ster-Kinekor's replyOfficial
09 Jun 2019, 09:54Good Day Morne B
Thank you for taking the time to contact us to share your experience.
We always endeavour to deliver the most enjoyable cinematic experience to all our customers, and we apologise for not being able to do so on this occasion.
Your feedback has been escalated to the relevant department, you should be contacted within the next 24-48 Business Hours.
Kind Regards
Sterkinekor
Thank you for taking the time to contact us to share your experience.
We always endeavour to deliver the most enjoyable cinematic experience to all our customers, and we apologise for not being able to do so on this occasion.
Your feedback has been escalated to the relevant department, you should be contacted within the next 24-48 Business Hours.
Kind Regards
Sterkinekor
Ster-Kinekor's reply09 Jun 2019, 09:54
Official
Good Day Morne B
Thank you for taking the time to contact us to share your experience.
We always endeavour to deliver the most enjoyable cinematic experience to all our customers, and we apologise for not being able to do so on this occasion.
Your feedback has been escalated to the relevant department, you should be contacted within the next 24-48 Business Hours.
Kind Regards
Sterkinekor
Thank you for taking the time to contact us to share your experience.
We always endeavour to deliver the most enjoyable cinematic experience to all our customers, and we apologise for not being able to do so on this occasion.
Your feedback has been escalated to the relevant department, you should be contacted within the next 24-48 Business Hours.
Kind Regards
Sterkinekor