1 reviews | Active since Jun 2015
I'm VERY disappointed !!!
I am so disappointed in Ster kinekor.I am a regular customer at Ster Kinekor and my family go to the cinemas on a regular basis aswell. I normally book online using my Edgars club card,but on saterday 20/06/2015 my family and I went to the mall to watch Jurassic World in 3D.We were standing in line to book tickets and when it was our turn the staff informed us there is no 3D glasses,but we can still watch the movie without glasses.Have they been inside a 3D movie??The screen is blurry without the glasses.They also give us the option to wear the kiddy glasses.I mean really? We are grown people!The staff got the manager to come and explain,and according to her it was a problem at head office and all the branches have the same problem.She also told us they have been trying to get head office to change the movie to 2D,but got no respons!The least the could have done was post a note on the website to explain the problem.I live about 55km from mall@carnival and waisted all my petrol to go to the cinema,just to be told I can't watch the movie I want!!I'm really mad that my satetday entertainment ended up like that.I normally don't have problems with Ster Kinekor.I'm honestly dissatisfied
Thank you for reporting this. We apologize for the inconvenience caused to you.
Your complaint has been forwarded to the relevant department who will revert back to you soon.
Regards,
Ster-Kinekor
Thank you for reporting this. We apologize for the inconvenience caused to you.
Your complaint has been forwarded to the relevant department who will revert back to you soon.
Regards,
Ster-Kinekor
Thank you for taking the time to contact Ster Kinekor, your feedback is important.
Due to circumstances beyond our control this complaint could not be attended to. Should you still require assistance, please feel free to contact us at ***/***(MOVIES)
Thank you for taking the time to contact Ster Kinekor, your feedback is important.
Due to circumstances beyond our control this complaint could not be attended to. Should you still require assistance, please feel free to contact us at ***/***(MOVIES)
