I hope you never have to ask for a refund from Ster Kinekor!

I recently went to the Sterkinekor cinema in Somerset Mall to watch Duck Duck Goose on the 4th of July. Their card machines were busy going offline as my transaction was taking place at the self-service kiosk. I had to, therefore, pay cash for my tickets. Because of a glitch in their system, an amount of R1440.00 was deducted from my account. Not even close to what I spent on the tickets and popcorn. I reported it to the management and they requested a bank statement as proof. I waited for 24hours to make sure the amount was not reversed. Unfortunately, it was not and was most definitely deducted from my account. After returning from holiday, I went back to Somerset Mall with a statement proving my case. This was on the 24th of July. They said that they would sort it out, they took all my information and after about two phone calls from the lady who was helping me, I heard nothing from them. After 2 weeks of silence I decided to phone the head office and open a case with them, they asked for proof and I once again presented my bank statements. They opened a case and assured me that it would be an easy reversal, however, I was then informed that they do not reverse on an American Express card, which I used when the amount was deducted. I then had to fill in an indemnity form providing my bank details so that they could make payment. I thought finally we're getting somewhere. But I then received another call informing me that the transaction was not possible and that I had to return to the Ster Kinekor in Somerset Mall with the proof once again and that they would refund me. This left me where I was right at the beginning, with proof in hand at the desk where this faulty transaction took place, almost a month and a half later. Seriously. THEN the management on duty sent me back to the bank for more proof that the money had not been reversed during the month of August and informed me that they had to wait for the initial team who helped me in the beginning to refund the amount. The very team who could not help me, could not find my transaction on the system and then decided to go quiet and leave my case be. I am so disappointed in how long it has taken this massive company to get it together and give me clear answers and protocol. From one person to another to the next. The fault was theirs not mine, instead of them running around to fix the problem, I have been chasing them to refund money that does not belong to them.