Humiliating, horrifying customer service

<p>There are two queues, one on the right counter and the other on the left. Each queue is manned by one Cashier. Without thinking about anything, I just choose to join one 20min before The Mummy. 20min later, an Official called Lerato starts from the back of the queue to tell us that the queue we're on is Express and that only Customers buying COMBOs will be served and the rest should go and join the other queue at the back. All I need when I'm alone is just a movie...no Popcorns nor drinks</p> <p>I explain to Lerato that if someone was constantly walking the queue I would not have been on the wrong queue for over 20min....and that my Movie is almost starting. She tells me that I can continue on the queue but no one will help me. I finally got to the cashier and she tells me that I cannot be helped even after explaining my story!!! I asked for the manager. Prince (his name) comes through and he inhospitably reassures me that they won't help me and that I should stop wasting time and go join the other queue. I shockingly left the area.</p> <p>I love movies and I've been a customer of Ster-Kinekor for over 19 years. Wherever I go visit, I always catch a movie at the nearest Ster-Kinekor. The service has been consistently great......but what I got from Sterland Pretoria today is the reason I am now searching for an alternative - the altercation was horrible.....where are the nearest Numetros???</p>