HUGE DISAPPOINTMENT at Ster Kinekor

On Sunday 17 March 2019, we booked online for the midday show for the Lego Movie 2, at your Bayside Mall SK in Cape Town, as it is the nearest SK from the CBD. Upon travelling enroute to Bayside Mall via public transport, we noticed that there was loadshedding in the Table view area.

We then called the national SK call centre, Ticket Line, and asked if the movie would still be flighting due to the loadshedding. They mentioned it depends on the mall whether there was power or not, and had said that the movie would still be flighting if the power resumed.

We had then called the mall, and they said the power would resume just in time for our movie.

However, when travelling for 45 minutes, when we got to the mall, the SK staff told us that we CANNOT WATCH THE MOVIE, as the system would take 45 MINUTES to get back online?! They said that we would have to watch the 2:30 show instead?!

We then had to travel all the way back home, wasting our time, money and effort because it was not communicated to us.

This is highly disappointing and unsatisfactory! We spent over two hours travelling, to watch a movie that we couldn't see!?

This is a great disappointment and the customer service is really poor. There is ZERO communication from SK, not even a display board that says when the system will be back online. I am extremely unhappy as we really wasted all our effort and money.

I emailed them and have still not even received an acknowledgement or case number.