Horrific Experience

Took my daughter & two friends to the movies on Sunday for the first time in a year as I can usually not afford this luxury. Booked my tickets online & collected them. Had 10 minutes left to buy the kids popcorn, cold rinks & sweets. Waited in the line for FORTY MINUTES, missed the first half hour of the movie (Annie) When we finally got in, we discovered that our tickets had been double booked, we had no seats. My daughter was in tears, very distressed, Junior packs in hand & no movie to watch. I spoke to a manager named Comfort. His response, sorry I will get you redemption vouchers! I spent R200 on refreshments, NOBODY would go pay those prices unless they were watching a movie! What a good idea Ster-Kinekor, double book tickets, get your customers to buy your refreshments at exorbitant prices and say sorry you can come back again & spend more money. I am disgusted, I wasted my time, my petrol, my money on snacks only to be told here are replacement tickets come back another time! Pathetic and immoral. My child had been looking forward to this day for two weeks & you caused a lot of heartache. Could not even take them elsewhere as I used all my money on snacks! Very Sad!!