1 reviews | Active since Feb 2017

20 Dec 2017, 20:39

Horrid Horrid Website

Good day,

Your website is so un-user-friendly, Every time I try to find out which movies show at which times and which locations it either shows movies that is currently not showing, and even if I go through the trouble of jumping through the hoops of selecting experience, date and time then it give errors. The most horrid website experience of my life and if that is not enough you guys even have it at your pay stations these days. Have you ever put a person in front of that software and see if they can figure it out? Have you done any ux analysis of any kind. I am so frustrated with your product and since I am quite tech savvy I cannot be the only one…..

For heaven’s sake if you guys don’t want us to see what is currently showing at your cinemas on the website please just have a simple pdf so that we can see what is currently showing.

If you want more info please contact me personally and I’ll give you info….

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Replies (1)
Ster-Kinekor
Ster-Kinekor's reply03 Jan 2018, 20:02
Official

Dear Carinda Olivier

Thank you for contacting the Ster-Kinekor Customer Care Team.
We value your feedback and would like to thank you for taking the time to raise and share your feedback with regards to the Ster-Kinekor Website.


Your feedback and experience allows us to continue to improve and as such have our team hard at work in the development of an enhanced Website. We anticipate the new site to launch early in 2018.We value and thank you for your engaging the Ster-Kinekor Team and look forward to welcoming you back to one of our Cinema's.


Kind Regards,