Horrible service at Ster Kinekor.

After booking and paying for tickets a month in advance, neither the computer nor staff members on duty could find our tickets, eventually after half an hour the manger got involved and gave us a pass for our seats, by this stage the movie had already started.<br> So now begins the wait for 3D glasses, drinks and popcorn, the staff seemed to not care one bit and worked at snails pace, my friends who were so lucky as to have found their tickets before us had spent half an hour in the queue. When finally getting to the end we were told by the man behind the counter that his manger had closed the till, (like most of the others around) luckily for us he made a plan and we managed to get out drinks and snacks before the movie ended.<br> I have worked in the service and hospitality industry for over 5 years, I understand staff get tired and want to end their shifts. But one would expect a company a big and established as Ster Kinekor would have a plan for the holiday season giving staff adequate breaks, shifting more people et cetera, to ensure good service. Never mind the slow and unenthusiastic staff, one would expect the manger to only start closing tills AFTER the customers have been served,