Horrible service

<p>I would like to lodge a complaint against Ster-Kinekor Irene Mall and Ster kinekor. I mailed below to head office and the mall on 10 July already and still no one has bothered to assist in the matter. </p> <p> </p> <p>My mom and I go to the movies regularly. If we can’t find the movie at Ster-Kinekor we go to NuMetro and vice versa.</p> <p>We don’t stay close to Irene Mall any longer and planned to go see Case for Christ on Sunday 9 July @ 11h45.</p> <p>We were running a bit late but we knew we had enough time to get our tickets.</p> <p> </p> <p>At the self-service there seemed to be an issue reading the cards and no one to assist.</p> <p>We then proceeded to the counter to get assistance, with again no one there to be able to assist us.</p> <p>We then went to the kiosk area to ask for assistance, to which we had no success and proceeded to get in a line to ask someone.</p> <p>Eventually someone came to us, as I was running between all the lines to find someone to assist while my mom stood in a line to wait.</p> <p> </p> <p>We explained the problem to the person and again went through the booking</p> <p>The problem was that once the cards were scanned and to proceed to payment it would give an error.</p> <p>He then told us to pay and buy one at a time. We then agreed to do it to which the system would not allow us to select the seats we wanted.</p> <p>He then said to us but we cannot do it that way, but he was the one that suggested it in the first place. Why tell us to do something and then we can and then tell us oh, but we cant. Duh!!</p> <p> </p> <p>This took almost 30minutes in total, which meant that we missed our movie and this was a planned outing as we don’t get to do it as often with a tight schedule.</p> <p> </p> <p>All in all it was a very bad experience and I will never want to go back to that cinema again if that is what the service is all about.</p> <p>Before we left I went back to the gentlemen to ask where the manager is and he told me that it was him</p> <p>Surely if you are the manager you should assist your clients as best as possible and to ensure they get the experience they deserve.</p> <p>Therefore I hereby would like to lodge a big complaint against the Manager at Irene Mall he said his name is SHUGU.</p> <p>I can’t really complain about service cause there was none. This has been the worst experience ever and all we wanted to do was have a good Sunday family day watching a rare movie.</p>