Horrible movie experience

<p>My girlfriend and I attended the 14.30 showing of The Suicide Squad on Tuesday 9 August 2016. I reserved my tickets online and arrived at the cinema at about 14.10.</p> <p> </p> <p>On first arrival I was horrified that the queue to collect the tickets I had already paid for was terribly long. In the end this queue took nearly 30 minutes to get to the front of. Why do I need to queue in the same queue as people who still need to choose their movie and pay for tickets if I made the effort to book and pay in advance?</p> <p> </p> <p>The next queue was the refreshment reservation queue. This was equally long and moving extremely slowly. I discovered that the reason for this was that none of the built in credit card devices were working, so one staff member was moving between each payment station processing each payment with one handheld credit card machine and then running up the order on another station!</p> <p> </p> <p>Then after this ordeal I was rewarded with the queue to collect my refreshments and 3D glasses. The refreshment station was being manned by only 3 people who appeared in absolutely no rush to speed things up despite the starting time of the movies having been passed. When I finally made it to the front of yet another queue, the server also struggled to find adult iMax 3D glasses which wasted more time.</p> <p> </p> <p>Finally refreshments and tickets in hand we made our way to the usher who scanned the ticket and then on to the spices table. To my dismay every popcorn spice canister was empty bar plain salt which is not what I would have chosen.</p> <p> </p> <p>I then made it into the movie at about 15.00 missing the beginning of the movie!</p> <p> </p> <p>Overall the experience was highly disappointing for something that is charged at such a premium! This was a complete management failure. How can a new Star Kinekor flagship cinema complex be run this badly?</p> <p> </p> <p>PS, my girlfriend and I both used the toilet facilities after the movie on our way out of the complex and they were filthy!</p> <p> </p> <p>I sent this compaint to Ster-Kinekor directly a week ago. I have not received any response.</p>