HORRIBLE EXPERIENCES NEED IMMEDIATE IMPROVEMENT !!!!

<p>good day ,</p> <p> </p> <p>i am not one to complain , but within two weeks i have been to the ster -kinekor prestige in mall of africa. firstly when it first opened it was advertising pizza hut and had menu's showing you can order that never the less... things changed we were told we were not allowed our pizza of which we had to discard of.</p> <p>we ordered from their menu as they told us menu has changed... the menu it self is not well catered for for a prestige and MOVIE ENVIRONMENT... not sure if all the prestige's are the same... we orderred teh fillet steak// the food was COLD , and SMALL for the price and it was like having aeroplane food, like it was microwaved...</p> <p>and the "pap they served with it tasted like few days old.)</p> <p>it was needless to say horrible and both myself and husband we ill that evening and night.</p> <p>also EACH TIME WE GO THERE SOMETHIG IS NOT WORKING THEY ARE UNABLE TO GIVE ME MY DISCOUNT AS VITALITY AS THEY PUT IT IN WRONG WHEN YOU ASK FOR HELP.. AND THEN WE DONT GET OUR FULL DISCOUNT ETC.. IT'S TIMEOUS AND NOT VERY PLEASANT.!!</p> <p> </p> <p>THE SERVICE YOU HAVE TO LITERALLY SHOUT OR WAVE TO CALL SOMEONE TO HELP AND ASSIST YOU!!!! EACH TIME!!!!!!!! AND WE GO OFTEN LIKE I SAID EVERY TWO WEEKS...</p> <p> </p> <p>anyways having a 8 month old baby we need a get away so we thought ag maybe a bad experience... we went again this saturday to watch fist fight the 2h45pm show..</p> <p> </p> <p>AGAIN SERVICE IS A MISSION THEY DONT EVEN HAVE THE SALT SPICES AVAILABLE, AND EVERYONE LOOKS AT YOU LIKE YOUR THE ONE IN THE WRONG , NOW I HAVE HEARD MANY OTHER COMPLAIN EACH TIME I GO THERE.... UNFORTUNETLY IT IS CONVIENEINT FOR US AS IT IS CLOSE TO HOME..</p> <p>HOWEVER PAYING SO MUCH FOR THIS TYPE OF SERVICE AND THIS TYPE OF BUSINESS IS ONLY GOING TO ALLOW THIS PRESTIGE TO BE KNOWN AS SOMETHING ELSE....</p> <p> </p> <p>THEN THIS SATURDAY TO MY ABSOLUTE DISGUST THAT THEY ALLOW AN ABSOLUTELY DRUKEN CROWD INTO THE MOVIE, OF WHICH ONE IN PARTICULAR... AND I MYSELF TURNED MY HEAD AS WE WERE SITTING IN ROW B., THEM IN A, I ASKED CAN YOU PLEASE JKEEP QUIET WE CANNOT HEAR THE MOVIE... I DID NOT WANT TO CARRY ON.. AS IT WOULD HAVE DISRUPTED THE REST OF THE PEOPLE IN THE CINEMA...</p> <p> </p> <p>THERE WAS A HELPER/WAITRESS ETC... TAKING THERE ORDERS AND THE GENTLEMEN NEXT DOOR STARTED CONTINOUSLY THROWING UP FROM BEING IN SUCH A PARALETIC DRUKEN STATE.,.. AND HE HAD WALKED IN THAT WAY.. AND I STILL MOANED AT THE STAFF BECAUSE SHE WAS JUST STARING OR GIGGLING OR WHATEVER, INSTEAD OF CALLING MANAGEMENT.. ETC...</p> <p> </p> <p>IT WAS SO DISGUSTING THE PEOPLE NEXT TO US MOVED THERE SEATS TO ANY OTHER SEATS OPEN THAT DAY...</p> <p> </p> <p>IT WAS DIORECTLY BEHIND US.. THE SMELL AND THE EXPERIENCE WAS HORRIBLE.. OF WHICH COULD BE PREVENTED...</p> <p> </p> <p>I WAS TOLD TO DISCARD A PIZZA AFTER SEEING MENU'S ADVERTISING PIZZA HUT AVAILABLE FOR MONTHS BEFORE PIZZA HUT ACTUALLY OPENED, WE TOOK A FEW TIMES AND THEN IT WAS FINE.. BUT THEN YOU ALLOW A DRUKEN MAN CAUSING SUCH A SCENE WHO WAS ALMOST PARALETIC.... AND EVENTUALLY HIS OTHER FRIENDS ACCOMPANIED THEM OUT ..</p> <p> </p> <p>IT'S REALLY DISSAPPOINTING AND HAS CAUSED SO MUCH HASSLE AND WASTAGE OF MONEY AND A HORRIBLE EXPERIENCE OVERALL..</p> <p> </p> <p>WE LOVE GOING TO A PRESTIGE BUT WHY MUST WE TRAVEL TO SANDTON IF MALL OF AFRICA IS 1 KM AWAY...???</p> <p> </p> <p>I AM HOPING THAT WE WILL BE TREATED AND AT LEAST THE PROBLEM SORTED SO NO ONE ELSE HAS TO EXPERIENCE WHAT WE WENT THROUGH, IT IS ENOUGH OF KEEPING QUIET.. IF YOU WANT TO UPHOLD A GOOD NAME, UP THE SERVICE AND HELPFULNBESS AND GET EXPERIENCED PPL AND ALSO HAVE THE COURTESY TO NOT ALLOW DRUKEN DISRUPTIVE PPL TO NOT ONLY DISTURB THE MOVIE BUT ALSO TO THROW UP AND REVOLT AND YOU MUST SIT AND STAY IN THIS SMELL TO CONTINUE TO WATCH A MOVIE AND YOU CANT MOVE....</p> <p> </p> <p>PLEASE KINDLY GIVE ME FEEDBACK AND COULD STER KINEKOR PLEASE INVESTIGATE.. IT WOULD BE GREAT TO HAVE AGREAT EXPERIENCE FOR A CHANGE,... FOR SUCH A NEWLY OPENED MALL AND MOVIE THEATRE... IT'S SADLY DISAPPOINTING</p>