Horrible experience, poor service @ Blue Route and flippant attitude to issue raised

I booked 2 movie tickets for my son and his friend for Avengers infinity war at 5:30pm at blue route mall this past Saturday seats D20-21.

I dropped them early and after they got seated they were accosted by two woman claiming that they were occupying their seats. It turned out that we had both booked the tickets online and somehow there was a booking duplication.

Your staff tried to convince my son to give up their seats and take a refund. They were really looking forward to watching the movie but even though they were seated first they had to give up their seats and were made to sit on a makeshift couch watching the movie they had been looking forward to in absolute discomfort.

I mailed you guys a complaint on the 30 April and received the following case number CAS-152410-M7W8N8, but never heard from your organisation again.

I've sent countless emails and tweets but still no response to the actual query.

Unprofessional. Whats happening with this?