Horrible

<p> </p> <p>I booked two tickets on the ster kinekor website at the Grove Mall and I chose FNB cell pay point as a payment option.</p> <p>The transaction was successful and the payment went through. I received an sms with a ster kinekor reference number. On Sunday we went to the movies, I went to the self-service screen and wanted to print out the tickets. The reference number was apparently too long, it did not work at all.</p> <p>I asked for the manager and she came and she said, she never saw anything like that so she can’t help us.</p> <p>I got so furious and they then called an IT Guy, he also couldn’t assist us. But eventually, I knew the sits that I booked and they managed to let us in after fighting so hard. I really do not understand why no one from staff to manager to IT has no clue of the systems that sker kenikor has in place. Where does that then leave us.</p> <p>I mean each and every time I go to Skerkenikor, its hassles after hassles. They not educated about the systems online and it ends up frustrating me. This is the 3rd time in less than a month of having to argue with staff and management and ster kinekor. Can you please then tell me how on earth does FNB cell point works when you have to redeem your tickets ?</p> <p> </p>