Held Hostage by New Popcorn & Snack System

After booking tickets for Batman vs Superman: Dawn of Justice in IMAX in advanced, I experienced horrible service at your Gateway cinema.<br> <br> I booked 6 seats for the 14.15 show. I then had to contend with the new snack system in place. Our order for popcorn and snacks was completed at around 13.50. All 6 of us placed orders<br> <br> 25 minutes is a more than reasonable amount of time to assume you'll spend waiting in line to fetch your order. Apparently not, after waiting in line for 30 minutes (which now puts us at 14.20- 5 minutes into point where I should have been in the cinema), I complained to the manager. She said they will only be able to fulfill 2 orders and the remaining 4 will have to wait in line as she does not have enough staff to cater. Our orders were fulfilled at 14.40. A full 50 minutes after our initial purchase. And well into start of the movie<br> <br> The new system held us hostage as we were forced to pay for our order before receiving it. If we had waited 25 minutes in the snacks queue without service, we would have decided to go into the film without snacks. However, we could not do this as we had already paid before hand due to the new system and were forced to wait.